VAXOR-MOTOR Privacy Policy

Release Date: December 23, 2025
Effective Date: December 23, 2025

Suzhou Vaxor-motor CO., LTD. (referred to as “we”, “us”, or “our”) takes your privacy seriously. This Privacy Policy is designed to inform you about how we collect, use, store, share, and protect your personal information when you visit and use our official store (https://shop.vaxor-motor.com/) and related services, as well as the rights you have regarding your information.

Please read and understand the full content of this Policy carefully before continuing to use our services. By using our services, you consent to our handling of your information in accordance with this Policy.

1. Information We Collect

To provide you with a quality shopping experience and customized services, we collect the following types of information:

Information You Provide Directly:

• Account Information:When you register for a store account, we collect your name, phone number, email address, etc., to create your personal account.
• Identity Information:To complete certain transactions or verifications (such as corporate procurement), we may need you to provide identity information.
• Transaction & Customization Information:When you place an order for our customized products, we collect the recipient’s name, delivery address, contact phone number, payment information (please note: payment details are processed by third-party payment platforms; we only receive the payment result), and your specific product customization requirements and specifications. This is essential information for fulfilling your order.
• Communication Information:When you contact our customer service, participate in surveys, or otherwise interact with us, we retain records of our communication and the contact details you provide.

 

Information Collected Automatically When You Use Our Services:

• Device and Log Information:This includes your IP address, browser type, operating system, access time and date, and records of your browsing and click behavior on our store.
• Cookies and Similar Technologies:To optimize your browsing experience, analyze traffic trends, and provide personalized recommendations, our website uses cookies and local storage technologies. You can manage or disable cookies in your browser settings, but this may affect the full functionality of the website.

2. How We Use Your Information

We strictly comply with laws and regulations and use your information for the following purposes:

• Contract Fulfillment:The primary purpose is to process your orders, complete customized production, arrange logistics and delivery, issue invoices to you, and communicate with you regarding order status and after-sales service.
• Account Management & Service Improvement:To manage your account, provide customer support, and continuously improve our products and services based on your feedback and browsing data.
• Security & Compliance:For identity verification, security protection, fraud monitoring, preventing or prohibiting illegal activities, and meeting applicable legal and regulatory requirements.
• Marketing & Recommendations (with your consent):With your separate consent, we may use your information to send you marketing communications such as product updates and promotional activities, or to provide you with personalized product recommendations. You have the right to unsubscribe from these communications at any time.

 

3. How We Share, Transfer, and Publicly Disclose Your Information

We do not sell your personal information to third parties. Your information may be shared only under the following specific circumstances:

• Sharing with Vendors and Service Providers:To achieve the purposes of information processing, we may share information with companies that provide services to us, such as logistics and delivery companies (to deliver products to you), payment institutions (to process payments), and data analytics service providers (to help us analyze website usage). These partners may only process your information according to our instructions and for the purpose of providing their services.
• To Comply with Laws:We may disclose your information in accordance with laws, regulations, legal proceedings, or mandatory requirements from government authorities.
• To Protect Rights and Safety:To prevent illegal activities such as fraud, and to protect the rights, property, and safety of our company, our users, employees, or the public, we may disclose relevant information when necessary.

We commit to strict confidentiality management for sensitive information required for customized products and will not share it with any unrelated third parties without your explicit consent.

 

4. How We Store and Protect Your Information

• Storage Location:In principle, the personal information collected and generated within the People’s Republic of China will be stored within the territory of China.
• Retention Period:We retain your personal information only for the period necessary to achieve the purposes described in this Policy, unless a longer retention period is required or permitted by law. For example, according to laws such as the E-Commerce Law of the People’s Republic of China, we will retain your transaction order information for at least three years after the transaction is completed.
• Security Measures:We employ industry-standard security technologies and administrative measures (such as encrypted transmission and access controls) to protect your information from loss, misuse, alteration, and destruction. We conduct regular privacy policy training for employees to enhance security awareness.

 

5. Your Rights

You have the following rights regarding your personal information:

• Access, Correction, and Deletion:You can access and correct your personal profile, delivery addresses, and other information through the “My Account” management page in the store. Under certain conditions, you may request the deletion of your personal information.
• Withdrawal of Consent:You may change the scope of your authorization for us to collect and use your information or withdraw your authorization by updating your account settings or contacting us. Please note that withdrawing consent may result in you being unable to continue using the corresponding services.
• Account Deactivation:You may apply to deactivate your store account by contacting customer service. After verifying your identity and resolving any pending matters, we will process the account deactivation and delete or anonymize your personal information in accordance with legal requirements.
• Responding to Your Requests:For security purposes, you may need to provide a written request or otherwise verify your identity. We may ask you to verify your identity before processing your request. We will respond within the timeframe required by law.

 

6. How We Handle Minors’ Information

Our products, website, and services are primarily intended for adults. We do not recommend that minors use our services or provide personal information to us. If we discover that we have collected personal information from a minor without verifiable parental or guardian consent, we will endeavor to delete such data as soon as possible.

7. Updates to This Policy

We may revise this Privacy Policy from time to time. The updated policy will be posted on this page with the “Effective Date” at the top updated accordingly. For material changes, we will notify you through a website announcement or other prominent means. Please review this Policy periodically for any changes.

8. Contact Us

If you have any questions, comments, or complaints regarding this Privacy Policy or the processing of your personal information, please contact us via:

• Company Name:Suzhou Vaxor-motor CO., LTD.
• Customer Service Email:wang@vaxor-motor.com
• Customer Service Phone:+86 15962180215

Generally, we will respond to your request within fifteen business days of receipt.